Privacy Policy

STEM EDU ARCHITECTS ("STEM-ED ARCHITECTS", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website at https://stemedarchitects.com (the "Website").

This Privacy Policy explains what information we may collect, how we may use it, the limited circumstances in which we may share it, and the choices and rights you have in relation to it. It applies to visitors to our Website, schools and educators, students and learners where applicable, parents and guardians where applicable, and anyone who contacts us or uses our services.

By using the Website, you agree to the practices described in this Privacy Policy. Where we ask for your consent before collecting or using certain information, we will only use it for the purposes you agreed to.

We use the information we collect for the following purposes:

• To respond to enquiries submitted through our contact form and to provide the information or services you request.
• To operate and administer user accounts, including account verification, password resets, and platform access where accounts are available.
• To send you the newsletter or updates you have subscribed to, and to manage your subscription, including unsubscribing when you ask us to.
• To deliver educational services we have been engaged to provide, including through schools and institutions.
• To understand how the Website is used, improve its content and functionality, and maintain its security and performance.
• To comply with legal obligations and to protect our rights and the rights of others.

Our Website includes a WhatsApp contact button that allows you to message us through WhatsApp, which is operated by Meta Platforms, Inc. and its affiliates ("WhatsApp" and "Meta"). STEM EDU ARCHITECTS does not own or control WhatsApp or Meta, and we do not operate the WhatsApp or Meta platforms.

Where WhatsApp communication is enabled, relevant contact information and message-related information (such as your WhatsApp phone number and the content of your messages) may be processed by us and by WhatsApp/Meta in order to provide the requested communication or service.

Your use of WhatsApp is subject to WhatsApp's own terms and privacy policy, which are set by Meta and are separate from this policy. We encourage you to review them before messaging us. We do not collect or store the content of WhatsApp conversations on our Website; if you contact us by WhatsApp, we may keep a record of the communication as part of our customer service correspondence.

If you contact us by phone or WhatsApp, we may use the phone number you provide to respond to your enquiry.

We may use a website analytics service to understand how visitors use the Website. When analytics is enabled, we process limited, aggregated information such as pages visited, approximate location at country/region level, browser and device type, and referral sources.

We do not use analytics to identify individual visitors by name, and we do not use advertising cookies to build profiles about you. Where our analytics tooling is configured, it is limited to aggregate usage statistics and does not record session footage.

We use a small number of third-party service providers to operate the Website and deliver our services. These providers process information only to the extent needed to provide their services to us, and they may include:

• Website hosting providers (such as Vercel) that serve the Website.
• Email and communication providers used to send account, newsletter, and enquiry-related emails.
• Analytics providers used to understand aggregate Website usage, as described above.
• Spreadsheet or record-keeping tools used to organise contact and newsletter information.
• WhatsApp and Meta, when you choose to contact us through WhatsApp, as described above.

We do not sell your personal information. We only share personal information with the providers described above where it is necessary to provide the services you use or request, and we require them to handle it in line with this Privacy Policy and applicable law.

We take reasonable and appropriate measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure connections (HTTPS), restricting access to personal information to authorised personnel only, and storing passwords in a secure, hashed form.

No method of transmission or storage is completely secure, and we cannot guarantee the absolute security of information transmitted over the internet.

We keep personal information only for as long as is necessary for the purposes described in this Privacy Policy, or as required by law. For example:

• Contact and account information is kept while it is needed to respond to enquiries or provide the services you use.
• Newsletter subscription information is kept while you remain subscribed, and is removed or deactivated when you unsubscribe.
• Enquiry and correspondence records may be kept for a reasonable period to support customer service and legal or operational requirements.

We do not sell, rent, or trade your personal information. We may share personal information in the following limited circumstances:

• With the service providers described in the Third-Party Service Providers section, to the extent needed to operate the Website and deliver our services.
• With a school or institution that has engaged us, where we process learner information as part of delivering educational services to that school or institution.
• Where required by law, regulation, legal process, or a valid government request.
• Where necessary to protect the rights, safety, or property of STEM EDU ARCHITECTS, our users, or the public.

Depending on where you are located, you may have rights in relation to your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or operational requirements.
• Object to or restrict certain processing, where applicable.
• Withdraw consent you have given for specific processing.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond in accordance with applicable law.

We are committed to protecting the privacy of children and students. Our services are generally provided to schools, institutions, and educators, rather than directly to children.

We do not knowingly collect personal information directly from children without the involvement and consent of their parent or guardian or their school. Where a school or institution provides us with learner information, we process it in support of that school or institution and in accordance with the arrangements we have with them.

If you believe we have collected personal information from a child inappropriately, please contact us using the details below and we will take steps to address it, including deleting the information where appropriate.

If you would like to request access to, correction of, or deletion of your personal information, or if you would like to unsubscribe from our communications, you can:

• Unsubscribe from the newsletter using the unsubscribe link included in every newsletter email.
• Contact us directly using the details in the Contact Us section below, and we will process your request in accordance with applicable law.

When you ask us to delete your personal information, we will take reasonable steps to remove it from our active systems, while retaining any information we are legally required or operationally required to keep.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the Website.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the Website after changes take effect means you accept the updated Privacy Policy.

If you have any questions about this Privacy Policy or about how we handle your personal information, you can contact us at: